Voice AI agents for inbound calls
Handle bookings, FAQs, and routing fully autonomously. Escalate with full context.
Real-time voice agents built on OpenAI Realtime or ElevenLabs + Twilio. Handle structured tasks (appointments, billing queries, FAQs) end-to-end, transfer to humans when complexity exceeds capability with full conversation context.
- Which call types should the AI own vs. hand off immediately?
- How do we handle ambiguity without frustrating the caller?
- What's the latency budget for real-time feel?
- How do we measure customer sentiment post-call?
- 1000+ calls per day
- Structured call patterns
- Regulated industries acceptable
What shipping this looks like.
The typical tools for this use case.
Every engagement picks the right tool for your context — these are defaults, not prescriptions.
Services that deliver this use case.
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Thinking about voice ai agents for inbound calls?
Book a 30-minute scoping call. We'll tell you what shipping this looks like for your context.