ERP and CRM systems designed for your workflows, with AI doing the busywork.
Purpose-built ERP and CRM across sales, service, inventory, finance, HR and production, plus AI agents for data entry, follow-ups, forecasting and support.
What is custom ERP and CRM development?
Custom ERP and CRM development builds business systems, sales pipelines, service, inventory, procurement, finance and HR, around your exact workflows instead of a generic template. Eazyware, which builds and runs the TheEazy CXM and HXM products, delivers custom ERP and CRM with AI agents for lead scoring, auto-logging, forecasting and support.
| Service line | Enterprise Software & Modernization |
|---|---|
| Engagement | Scoped build with milestones |
| Duration | Quoted after scoping; typically 8–16 weeks |
| Starting price | $28,000 |
| Typical range | $28,000 – $105,000 |
| Deliverables | 5 listed below |
| Delivered from | Bengaluru, India (IST, UK and US East hours) |
| Code ownership | Client owns code, infrastructure, prompts and documentation |
What problem does it solve?
Generic ERPs and CRMs cost a fortune to customise and still don't fit. Your team works around the system instead of in it.
How do we approach it?
We build ERP and CRM systems around the workflows that make your business different, and we bring the experience of building and running TheEazy CXM and HXM as products. Discovery maps sales, service, inventory, finance or production processes and identifies where the generic product fell short. Modules are designed and built in phases so the business can start using the first ones while the rest are developed. Integrations to accounting, payments, messaging, marketplaces and GST or e-invoicing systems are planned early. AI is embedded where it does real work: lead scoring, auto-logging from email and calls, forecasting, anomaly alerts and support agents. Mobile apps for field teams are built on the same backend.
What do clients use it for?
- Custom CRM with pipelines, quoting and service
- Manufacturing ERP with production and inventory
- Logistics ERP with fleet and dispatch
- CRM with AI lead scoring and auto-logging
Is it the right fit?
Good fit when
- Companies whose workflows do not fit generic ERP/CRM
- Businesses replacing several disconnected tools
- Teams wanting AI built into daily operations
Probably not when
- Small teams well served by TheEazy CXM out of the box
- Organisations unwilling to define their process
What do we build?
- Custom CRM: pipelines, accounts, activities, quoting, service, campaigns
- Custom ERP: inventory, procurement, production, finance, HR, projects
- Industry modules for manufacturing, logistics, healthcare, real estate and services
- Integrations: accounting, payments, messaging, marketplaces, GST and e-invoicing
- AI layer: lead scoring, auto-logging from email and calls, forecasting, anomaly alerts, support agents
- Mobile apps for field teams
What you get
- Production ERP/CRM
- Integrations
- Data migration
- Training
- Care Plan
How does the engagement work?
- 01
Process mapping
- 02
Module design
- 03
Build in phases
- 04
Migrate data
- 05
Roll out by team
What does good look like?
A system of record your teams work in rather than around, with data complete enough to trust the reports, integrations that end double entry, and AI that handles the busywork of logging and following up. Order-to-cash and sales cycle times that improved measurably. Field teams on a mobile app that works offline. And phased delivery that let the business start benefiting before the whole system was complete.
How does it compare?
| Eazyware | Typical agency | In-house hire | |
|---|---|---|---|
| Time to first result | Sprint Zero in 10 days, then a fixed-scope build | 6–12 weeks of discovery before a proposal | 3–6 months to hire, then ramp |
| Pricing model | Fixed scope, milestone billing, INR or USD | Time and materials, open-ended | Salaries, tooling, management overhead |
| AI depth | Multi-model, evals, cost routing, observability as standard | Often a single vendor API and a prompt | Depends entirely on who you can hire |
| Ownership | Client owns code, infra, prompts and docs | Sometimes retained or licensed back | Owned, but concentrated in one or two people |
| After launch | Care Plans with SLA and AI add-on | Change requests at hourly rates | Ongoing headcount whether or not there is work |
Which pitfalls do we design around?
Custom ERP and CRM projects fail when they try to replace everything at once, when the process is not defined before the build, when integrations are left for the end, and when the system is built without the people who will use it every day. We phase, define, integrate early and design with users. And when TheEazy fits most of the need, we say so; implementing it is cheaper than building.
What do we measure?
Every engagement is instrumented. These are the numbers you see in the dashboard and the monthly report, not claims on a website.
- Order-to-cash cycle time
- Sales admin time saved
- Data completeness in the system of record
Which technologies do we use?
- React
- Node.js
- MongoDB / Postgres
- React Native
- AI layer
Who does the work?
A product lead with ERP or CRM domain experience, an architect, two to three engineers, a mobile engineer where field apps are in scope, and a delivery lead.
What do you need to bring?
Owners for sales, service, inventory or finance processes, the current tools and spreadsheets the business runs on, accounts with the accounting, payment and messaging providers to integrate, and a phased rollout plan agreed with the teams.
Frequently asked questions
Custom versus TheEazy CXM?
If TheEazy fits 80%, implement it: cheaper and faster. If your process is the differentiator, build custom.
Timeline?
CRM in three to five months. Full ERP in six to twelve months, phased.
Where does this fit?
Custom ERP & CRM Development is part of our Enterprise Software & Modernization line. Not sure yet? Start with Sprint Zero, a ten-day discovery whose fee is credited to this build. See all pricing or talk to an engineer.