One app. Many services. A single customer relationship.
Multi-vertical super apps for food, grocery, services, payments and bookings, with customer, vendor, delivery and admin surfaces on a shared platform.
What is a super app?
A super app bundles many services, such as food, grocery, home services, payments and bookings, into one mobile app with a single login, wallet and customer relationship. Eazyware builds super apps as a shell with independent mini-app modules, plus merchant, delivery-partner and admin apps on a shared microservices platform we have already shipped in production.
| Service line | Digital Product Engineering |
|---|---|
| Engagement | Scoped build with milestones |
| Duration | Quoted after scoping; typically 8–16 weeks |
| Starting price | $63,000 |
| Typical range | $63,000 – $210,000+ |
| Deliverables | 5 listed below |
| Delivered from | Bengaluru, India (IST, UK and US East hours) |
| Code ownership | Client owns code, infrastructure, prompts and documentation |
What problem does it solve?
Separate apps per service means separate logins, wallets, teams and churn. A super app owns the daily relationship, but only if the architecture holds.
How do we approach it?
A super app is a platform with several products on it, so we architect the shell first: unified onboarding and identity, wallet and payments, notifications, and a module system that lets each vertical be built and released independently. The first vertical proves the shell; each subsequent one is a module. Customer, merchant, delivery-partner and admin surfaces share a backend of microservices on an event bus, sized for peak days rather than average ones. Real-time dispatch, maps and payments are integrated early because they are the risk, and AI, recommendations, forecasting and support agents, is added where it earns its place.
What do clients use it for?
- Multi-vertical delivery: food, grocery, pharmacy, services
- Fintech super apps with wallet, payments and offers
- Regional lifestyle apps bundling bookings and commerce
- Telecom and bank customer apps adding partner services
Is it the right fit?
Good fit when
- Aggregators wanting to own the daily relationship
- Companies with several services and one customer base
- Regional players competing with national apps
Probably not when
- Single-service apps
- Teams without vendor or partner supply
What do we build?
- Shell app with unified onboarding, identity, wallet and notifications
- Mini-app module architecture for independent verticals
- Customer, merchant, delivery-partner and admin apps
- Shared services: payments, KYC, loyalty, chat, maps, search
- Real-time order and dispatch engine
- Microservices, API gateway, event bus, plus AI for recommendations, forecasting and support
What you get
- Full app suite in React Native
- Web admin
- Backend platform
- Vendor onboarding tooling
- Store submission
How does the engagement work?
- 01
Vertical prioritisation
- 02
Platform architecture
- 03
Core shell plus first vertical
- 04
Additional verticals as modules
- 05
Scale
What does good look like?
One app a customer opens daily for several services, with a single login and wallet, and a merchant and partner experience that lets supply grow without operations headcount. Verticals that ship independently. A backend that handles festival peaks. And a dashboard of orders, dispatch success, onboarding time and partner performance that the operations team runs the business from.
How does it compare?
| Eazyware | Typical agency | In-house hire | |
|---|---|---|---|
| Time to first result | Sprint Zero in 10 days, then a fixed-scope build | 6–12 weeks of discovery before a proposal | 3–6 months to hire, then ramp |
| Pricing model | Fixed scope, milestone billing, INR or USD | Time and materials, open-ended | Salaries, tooling, management overhead |
| AI depth | Multi-model, evals, cost routing, observability as standard | Often a single vendor API and a prompt | Depends entirely on who you can hire |
| Ownership | Client owns code, infra, prompts and docs | Sometimes retained or licensed back | Owned, but concentrated in one or two people |
| After launch | Care Plans with SLA and AI add-on | Change requests at hourly rates | Ongoing headcount whether or not there is work |
Which pitfalls do we design around?
Super apps fail when the shell is not designed for modules and every vertical becomes a fork, when peak load is discovered in production, when partner onboarding is manual, and when payments and dispatch are left for last. We build the shell as a platform, load-test to peak, productise onboarding and integrate the hard parts first.
What do we measure?
Every engagement is instrumented. These are the numbers you see in the dashboard and the monthly report, not claims on a website.
- Verticals live
- Daily orders and repeat rate
- Vendor onboarding time
- Dispatch success rate
Which technologies do we use?
- React Native
- Node.js microservices
- MongoDB
- Redis / BullMQ
- Socket.io
- Razorpay / UPI
Who does the work?
An architect, a mobile lead and two React Native engineers, two to three backend engineers, a designer and a delivery lead, drawing on our experience building and operating a multi-vertical delivery platform.
What do you need to bring?
An operations owner who knows the first vertical's rules, supply on the merchant or partner side, payment and KYC provider accounts, and a city or region to launch in first. Existing systems or spreadsheets that run the business today so we can migrate the rules.
Frequently asked questions
Timeline?
Core shell plus first vertical in four to six months. Each added vertical six to ten weeks.
Reference?
We built and operate a multi-vertical delivery platform with vendor, customer and delivery apps.
Where does this fit?
Super App Development is part of our Digital Product Engineering line. Not sure yet? Start with Sprint Zero, a ten-day discovery whose fee is credited to this build. See all pricing or talk to an engineer.