We stay on after launch.
Maintenance, support and AI-system care plans that keep your software secure, current and performing.
What does software support cover?
Eazyware's support line keeps delivered software and AI systems running: monthly care plans with bug fixes, security patching, monitoring, enhancement hours and SLAs, plus an AI add-on for evaluation regression, cost control and model updates.
Support services
1 services in this line, each with a published starting price.
Why software and AI systems need managed maintenance and support
Delivery ends; entropy does not. Dependencies age, security patches pile up, third-party APIs change, and AI systems degrade quietly as model providers update or deprecate models. Application maintenance and support services give a production system an owner: a named engineer, a monthly cadence of patching and health reporting, an SLA for incidents, and, for AI systems, evaluation regression, prompt tuning, cost optimisation and re-indexing. It is the difference between software that keeps working at 2am on a Tuesday and software that is discovered to be broken by a customer.
What businesses hire us for
The requests that most often turn into application maintenance and support engagements.
- 01
Software maintenance company
Bug fixes, patching, monitoring and minor enhancements under an SLA
- 02
AI model maintenance
Evaluation regression, prompt and routing tuning when models change
- 03
LLM application monitoring
Accuracy, latency and cost tracked over time with alerts
- 04
Annual maintenance contract for software
Predictable monthly support for systems we built or audited
- 05
Inference cost optimisation
Routing, caching and batching that cut model spend
- 06
Application support outsourcing
L2/L3 support with a named engineer and 24×7 options
Who this is for
- Companies with a production system and no in-house owner
- AI products whose evals need to stay current as providers change
- Businesses that want predictable monthly support instead of hourly surprises
- Teams taking over software from a previous vendor
What you can expect
- Incidents handled inside the SLA with a monthly report you can read
- AI accuracy and cost tracked, not discovered to have drifted
- Small enhancements done from a monthly hour bank without a project
- A team that knows your system well enough to advise on the next build
How to choose a software maintenance and support company
- 01They name the engineer, not a queue
- 02They treat AI systems differently from static software
- 03They report monthly on what was patched, what broke and what it cost
- 04They offer tiers with real response times, including 24×7
- 05They will take over systems they did not build, after an audit
How much does application maintenance and support cost?
Care Plans at Eazyware start at $1,000 (₹68,000) a month for business-hours cover with 10 enhancement hours, $2,500 (₹1.6 lakh) for 24×5 with 25 hours, and $5,250+ (₹3.4 lakh+) for 24×7 with 60 hours and a named engineer. The AI add-on, evaluation regression, cost monitoring, prompt tuning and re-indexing, is $750 (₹40,000) a month on any tier and included on Enterprise. Monthly contracts, 30-day notice, two months free on annual prepayment.
Why Eazyware for application maintenance and support
- A named support engineer and an on-call rotation matched to your tier
- AI-specific care: evals run on every model or provider change
- Monthly health reports and quarterly reviews of what should change next
- Onboarding audit so we know what we are looking after before the first ticket
Industries we serve
Clients across India, the Middle East, Europe, North America, Africa and Australia. Delivery from Bengaluru with New York and London studios.
Support: common questions
01Systems you didn't build?
Yes, after a paid audit of two to three weeks.
02How much does application maintenance and support cost?
Care Plans at Eazyware start at $1,000 (₹68,000) a month for business-hours cover with 10 enhancement hours, $2,500 (₹1.6 lakh) for 24×5 with 25 hours, and $5,250+ (₹3.4 lakh+) for 24×7 with 60 hours and a named engineer. The AI add-on, evaluation regression, cost monitoring, prompt tuning and re-indexing, is $750 (₹40,000) a month on any tier and included on Enterprise. Monthly contracts, 30-day notice, two months free on annual prepayment.