Care Plans

A Care Plan is what follows a Launch 6 or ReCore handover, or the takeover of a system we did not build. It covers monitoring and alerting, security patching, dependency and model updates, re-running eval suites when a provider changes a model, and a support channel with defined response and resolution times. Three tiers: Essential at $1,000 a month, Standard at $2,500 and Enterprise from $5,250, differing in cover hours, response times, included engineering hours and the depth of AI operations such as drift monitoring and cost reporting.

For AI systems the plan matters more than for conventional software, because the ground moves: providers deprecate models, prompts degrade as usage shifts, inference costs creep. A Care Plan re-runs the evals on a schedule and after every upstream change, so you learn about a regression from us rather than from a customer.

A Care Plan is not a dedicated pod. It keeps a system healthy and handles small changes within its included hours; it does not build new features. When the backlog of new work grows, a pod or a follow-on fixed-price phase is the right vehicle.

• CTO / Head of Engineering: you have a named team responsible for uptime, patches and model regressions without staffing it yourself.
• CFO: a fixed monthly fee replaces unpredictable emergency engineering spend.
• Support manager: a defined escalation path with response and resolution SLAs means your team knows who to call and when to expect an answer.
• CISO: security patching cadence and dependency updates are contractual rather than best-effort.
• Operations head: cost and performance reports each month show what the AI system is doing and what it costs per account.

Care Plans exist because AI systems degrade after launch unless someone is watching. A model deprecation, a shifted usage pattern or an unpatched dependency turns a working product into a liability, and the failure usually surfaces through customers. A monthly plan puts a team on watch with evals, monitoring and patching as routine work. The trade-off is a recurring cost for a system that may seem fine; the alternative is paying for emergencies at the worst possible time. We price the tiers to match how critical the system is, from a back-office tool to a customer-facing agent.

• A SaaS company on Standard cover for its in-app copilot, with evals re-run after every model provider update.
• An NBFC on Enterprise cover for a KYC pipeline, with drift monitoring and audit-ready change logs for RBI reviews.
• A hospital on Enterprise cover for a voice agent that takes calls around the clock.
• A retailer on Essential cover for a personalisation engine outside peak season, stepping up before the sale period.
• A university on Standard cover for a modernised ERP, with patching scheduled around exam and admissions windows.

Eazyware programAn Eazyware program: monthly support tiers at $1,000, $2,500 and from $5,250, delivered under the Maintenance and Support service. It covers monitoring, patching, eval re-runs and support SLAs for systems we built or took over.

Eazyware service that covers it: Software Maintenance & Support. Starting prices are on the pricing page.